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We all have understood the importance of customer experience. Now, let us read something about customer experience management. We have here added a few points for our readers that would help to maintain customer expectations. Step 1: Needs Assessment and Segmentation The starting point of customer experience management is to understand and evaluate what your […]Read More
Digital transformation is vital in terms of short-term growth and market share and ensuring long-term survival and relevance. Digital platforms and ecosystems can increase efficiency and create new value for businesses and customers through new and unexpected collaborations. Digital maturity across industries digital masters with digital and leadership skills to help transform their business. Digitalization […]Read More
Telemarketing means the direct marketing of products or services to potential buyers over the internet, telephone, or fax. Telemarketing can be performed by telemarketers or by “robocalls” or automated telephone calls. The invasive nature of telemarketing, reports of scams, and fraud perpetrated on the telephone spurred a growing backlash against direct marketing practice. Telemarketing is […]Read More