It’s nearly impossible to run a business without leveraging a Dynamics 365 CRM. And there’s a good reason for this. Dynamics 365 CRM adds value to your business by allowing you to automate sales processes, improve alignment between teams, streamline data storage, and build better customer relationships.
You might be wondering if Dynamics 365 CRM is what your business needs. To help you understand, think about these two mind-blowing stats:
- 91% of businesses with over 11 employees now use CRM; which includes SMBs.
- 74% of businesses say that CRM software has improved their access to customer data. This could be your business as well.
What is CRM?
There are many ways of defining CRM. CRM means customer relationship management and is the process of managing interactions with existing and potential customers. It is a tool that allows companies to manage customer relationships, and store customer data on the cloud. Furthermore, businesses can ensure leads are recorded accurately, and customer activity is tracked successfully.
What makes Dynamics 365 CRM unique?
First and foremost, Dynamics 365 CRM is a cloud-based business applications platform that combines components of CRM and enterprise resource planning (ERP). Secondly, Dynamics 365 CRM is robust, versatile, and easy to use. Here are some benefits of using Dynamics 365 CRM:
1. Dynamics 365 CRM is easy to use
For businesses that are looking for a plug and play CRM integration, Dynamics 365 CRM could be a perfect fit. Also, only a few CRMs can be as versatile as Dynamics 365 is. You’ve got two options for using Dynamics 365 CRM. You can use Microsoft Dynamics 365 in the cloud or in a hybrid cloud environment. What’s more, your team can easily access their Dynamics 365 CRM apps from Outlook, a web browser, or any mobile device.
2. Dynamics 365 CRM improves customer retention rates
It costs time and money to acquire new customers, that’s why when you get a customer, you need to make an effort to retain them. With Dynamics 365 CRM, you’ll be able to improve customer retention rates by simply improving customer experience. Plus, you’ll be able to share customer data between different departments, which allows your team to service your customers better than your competitors.
- Dynamics 365 CRM optimizes marketing departments
A Dynamics 365 CRM was designed to help businesses have more targeted and cost-efficient marketing programs. Marketing teams can plan, execute, and measure – at a click of a button. Over and above that, they can understand your customer’s needs better; which means they will be able to serve them better and faster.
4. Dynamics 365 CRM helps you to sell more faster
Capturing data entry manually kills productivity in your sales team. Dynamics 365 CRM can solve this. Now your sales team will be able to close leads faster and increase your sales pipeline.
Looking for a robust CRM for your company? Look no further, give Dynamics 365 CRM a try today.